Frequently Asked Questions
Browse below for answers to your questions
RETURNS REFUNDS AND EXCHANGES
My order says non-returnable when I try to process a return/exchange through the returns center. What do I do?
Why did I not receive a full refund for my return?
Why do you charge a restocking fee?
When will my refund process back onto my bank statement?
Can I place more than one dress in box for return/exchange?
Why are international returns/exchanges not accepted?
Can I exchange my dress for another size or style?
How can I return my item?
CAN ALL EGIFT CARDS BE REFUNDED TO A DIFFERENT FORM OF PAYMENT?
WHAT IF I GOT MY EGIFT CARD AS AN EXCHANGE?
WHERE DOES MY eGIFT CARD REFUND GO?
What is Birdy Grey's return policy?
Since some of my items are on preorder, can I have an extension on my return?
What happens if I shipped back the incorrect item?
Why does my refund show a credit card number that’s not mine?