U.S. Orders
Shipping rates vary based on the items in your cart, shipping speed, and the destination. Please note that our inventory levels change on an hourly basis and we cannot satisfy or honor change requests post purchase.
In-stock items:
US standard shipping (5-12 business days)*
US expedited (3-4 business days)*
US priority (2-3 business days)*
US rush orders (5-12 business days)*
*Please allow up to 48 hours for processing. Personalized items require an
additional 3-5 business days.
Made-to-order items:
US standard shipping - On average, it takes up to 9 weeks from your order date. However, there may be delays in some cases, so please refer to the date on the product page for accuracy.
Rush fees will ensure your dress arrives within 5-12 business days, instead of the typical 8-9 weeks. Please note that rush fees are non-refundable.
Dress exchanges are free, including for made-to-order gowns, but it will
take up to an additional 9 weeks to make and ship your new order.
Preorder items:
US standard shipping - Arrives by the date stated on the product page*
US rush shipping - Arrives by the expedited shipping date stated on the
product page*
Please note:
Once you receive your dress, if you’d like to exchange it for another
pre-order or made-to-order dress, it may require up to nine weeks to
manufacture and deliver your new dress. Please allow plenty of time to receive
and alter your dress before the wedding.
You can also exchange any dress for one from our ready-to-ship collection,
if you’re in a time crunch. You can shop our Ready to Ship Dresses here.
Please note, we are unable to complete returns or exchanges on orders that
are in production or en route to you. We can only issue a refund or send a new
dress once the original order is in your possession and you have processed the
return or exchange in the Happy Returns portal.
Shipping service levels may be changed at any time to ensure on-time
delivery.
Learn more about our Ready to Ship, Made to Order, and Preorder dresses here.
*Shipments to Alaska, Hawaii, and other U.S. territories will incur
additional shipping time
Canada Orders
Shipping rates vary based on the items in your cart and the destination, and are inclusive of duties and taxes. Customs delays may occur.
Please note that our inventory levels change on an hourly basis and we cannot satisfy or honor change requests post purchase.
In-stock items:
Standard shipping (up to 15 business days)
Expedited shipping is not available at this time.
Preorder items:
Standard shipping (please allow up to 15 business days from the date stated on the product page)
Items from third-party vendors are not eligible for international shipping.
For returns & exchanges, please visit our returns page here.
Made-to-order items:
Standard shipping - On average, it takes up to 9 weeks from your order date. However, there may be delays in some cases, so please refer to the date on the product page for accuracy.
Dress exchanges are free, including for made-to-order gowns, but it will
take an additional 9 weeks to make and ship your new order.
International Orders
Shipping rates vary based on the items in your cart and the destination, and are inclusive of duties and taxes, with the exception of orders to the EU, Japan, Qatar, South Africa, South Korea, and Dubai (UAE). Please note that customs delays may occur. We are currently not able to ship to Ukraine, Russia, and Belarus.
Please note that our inventory levels change on an hourly basis and we cannot satisfy or honor change requests post purchase.
In-stock items:
Standard shipping (up to 15 business days)
Expedited shipping is not available at this time.
Items from third-party vendors are not available for international orders.
All international orders (excluding orders to Canada) are final sale and may not be returned or exchanged.
Preorder items:
Please note that we are not able to ship preorder dresses to Europe at this time.
Standard shipping (please allow up to 15 business days from the date stated on the product page).
Items from third-party vendors are not eligible for international shipping.
Made to order items:
Please note that we are only able to ship to the UK and Australia at this time.
Items from third-party vendors are not eligible for international shipping.